The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. It's best if people pick up or straighten up their items, like toys and clothes.
2. What should I expect on my first appointment?
We will arrive at your home fully equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes a little longer, as we complete a deeper clean and will need time to get acquainted with a new environment. Subsequent appointments will move along faster.
3. Do I need to be home the day of cleaning?
Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you.
4. Can I skip or reschedule an appointment?
If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish or cancel it all together.
5. How will you enter my home on my scheduled days of cleaning?
We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key.2. You can leave a key under a door mat the day of cleaning.3. You can give us the code to the key pad entry. 4. You can leave the door unlocked the day of cleaning.
6. What if I am not satisfied with my cleaning?
Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.
7. Do you offer house cleaning gift certificates?
Yes. You can purchase a cleaning gift certificate for just about any occasion. Gift certificates can be emailed or sent via snail mail.
8. How and when do I pay for my cleaning services?
Payment is required at the time of services. Most of our clients find the ease of e-transfer to be the most accommodating, however we also accept cheque or money order. We are also open to making alternate arrangements that suit your needs. We are currently working on accommodating all major credit cards and debit. Stay tuned!
9. What areas do you service?
We service Halifax, Bedford, Sackville, Dartmouth, Tantallon and generally the HRM. If you are unsure, please contact us to confirm.
10. What is your cancellation policy?
We understand that life gets in the way and can accommodate those last minute situations that pop up. However, generally we require 24 hours notice for cancellation of your scheduled cleaning, and at our discretion, in lieu of cancellation we may invoice a $50 cancellation fee.