Our staff will take the utmost care and caution while handling your personal possessions, however from time to time, accidents happen. Cornerstone Cleaning will undertake to replace damaged items with an identical item if it is possible, however not guaranteed. A suitable substitute may also be offered if agreed upon by the homeowner. As accidents do happen, we ask that all irreplaceable items (monetary or sentimental value) be stored in a safe storage area away from the areas of the home being cleaned. We ask that the customer notify Cornerstone Cleaning within 24 hours of service if damage is discovered.
Upon an accident involving any sort of damage to your personal property or premises, a report will be completed by our Cleaning Specialist, and the homeowner will be contacted at the earliest convenience in an effort to obtain details about the damage and how it can be rectified. We reserve the option of repair or replacement before a monetary settlement. Cornerstone Cleaning is not responsible for damage due to faulty and/or improper installation of items, or for maintenance of your home (normal wear and tear that comes with age or use). Cornerstone Cleaning will assume that all surfaces (marble, granite, bathtub enclosures etc.) are sealed and ready to clean without causing harm.